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Privacy Policy

1. Introduction

At Palikuhi Orthotics & Prosthetics, we respect your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and protect your information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

2. Information We Collect

We may collect and maintain both personal and protected health information (PHI) necessary to provide you with orthotic and prosthetic care. This information may include:

  • Your name, address, phone number, email, and date of birth

  • Insurance and billing information

  • Medical history, prescriptions, diagnoses, and clinical documentation

  • Physician referrals, photographs, and digital scans related to your care

  • Mobile phone numbers and consent for SMS communications (if applicable)

3. How We Use Your Information

Your information is used solely for the purpose of providing and coordinating your care, including:

  • Designing, fabricating, and fitting your orthotic or prosthetic devices

  • Communicating with your healthcare providers regarding your treatment

  • Submitting claims to insurance carriers for reimbursement

  • Internal record-keeping, quality assurance, and compliance reviews

  • Contacting you for follow-up care, appointment reminders, or administrative purposes

  • Sending SMS or text communications when you have opted in for appointment reminders or related service updates

4. Information Sharing and Disclosure

We may share your information only as permitted or required by law, including:

  • With your treating physicians or healthcare team to coordinate your care

  • With insurance companies or third-party payers to process claims

  • With accreditation bodies, auditors, or regulatory agencies for compliance

  • When required by law (e.g., public health reporting, court orders, law enforcement)

We do not sell, trade, or rent your personal or medical information to any third parties for marketing purposes.

We respect your privacy and are committed to protecting your personal information. Mobile information collected for SMS communications will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or any other purposes. This includes SMS opt-in data, consent, and mobile numbers.

5. Data Protection and Security

We maintain administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure electronic health record systems

  • Encrypted data transmission and password-protected access

  • Staff training on HIPAA compliance and confidentiality protocols

6. Your Rights

You have the right to:

  • Request a copy of your medical records

  • Request corrections to your information

  • Request restrictions on how your information is used or disclosed

  • Obtain an accounting of disclosures

  • File a complaint if you believe your privacy rights have been violated

Requests to exercise these rights can be made in writing to our Privacy Officer at the address below.

7. Cookies and Website Data (if applicable)

If you use our website (www.palikuhi.com), we may collect limited non-personal information such as browser type, device, and usage patterns for website improvement. Cookies may be used to enhance your browsing experience. You can disable cookies in your browser settings at any time.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any updates will be posted on our website with a revised “Effective Date.”

9. Contact Information

If you have questions about this Privacy Policy or your rights under HIPAA, please contact:

Linda Lindsey
Paliku Orthotics & Prosthetics
360 Hoohana St #105A
Kahului, HI 96732
Phone: (808) 909-2296
Email: accounting@palikupo.com

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